CUSTOMER UPDATE

Wednesday 24th June 2020

The very sad decision has been taken to close Plymouth Citycoach, the holiday and day trips company owned and operated by Plymouth Citybus. 

We are deeply sorry for the disappointment and sadness this will cause our customers.

The company has been operating since the 1980s but has fallen victim to the financial repercussions of the Covid-19 pandemic.

Staff are working remotely to refund customers in full for their cancelled holidays and trips and this process of refunding will take some weeks.

Plymouth Citycoach operated as a member of Bonded Coach Holidays, with adherence to its charter and strict financial procedures and all monies will be refunded to customers in due course.

The closure is the result of the severe financial pressure the entire coaching industry has come under over the last three months. The loss of passenger booking income, remaining overheads such as coach maintenance, insurance and depreciation costs for its fleet and the potential introduction of social distancing measures reducing coach capacities, has eroded the viability of the business.

Plymouth Citybus MD Richard Stevens commented:

'We are devasted that we have had to make this decision and deeply regret the loss of the jobs of our colleagues, all loyal and long-serving staff, but we were faced with no other option due to the effects of the pandemic.

'I would like to thank most sincerely our customers for their support for Plymouth Citycoach over many years and I do appreciate that they will feel the loss of holiday and breaks programme very keenly.'

Customer refunds with be dealt with by Plymouth Citybus staff, in date order of holiday and customers do not need to make contact with the company at this point. Please be patient, we are working as hard as we can to refund many bookings and please rest assured we will get to yours.

Emergency e mail contact can be made via: Customer.experience@plymouthbus.co.uk or on 01752 662271. 

Thank you again for your valued past support and for your patience and understanding during these difficult times. 

You may be interested in looking at other holiday providers who pick up in the Plymouth area:

Swan Tours Grange Lane Merton Okehampton Devon EX20 3ED

Tel No: 01805 603706

www.swantours.co.uk

 Tour pick up points: Plymouth - Derrys Cross Bus Bays outside Rumpus Cosy Cafe

 Plympton - The Ridgeway Bus Stop near the Co-Op

 Plymstock Broadway - Opposite the Lidl Store by Broadway Car Park

Tavistock - Outside the Bedford Hotel

Tally Ho Holidays  Kingsbridge TQ7 1ES

Tel No: 0300 012 0179

www.tallyhoholidays.co.uk

Private Hire

Roselyn of Cornwall

35 coach fleet with 35 -77 seats

Tel No: 01726 813737

www.roselyncoaches.co.uk

If you are interested in purchasing travel insurance you can call the Travel & General Sales team on 0203 794 2954 or alternativley click on the link to Tagis Travel Insurance to be taken to their Website