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About our Cookies

Cookie Policy for Plymouth Citybus Ltd (trading as Go-Cornwall Bus, Plymouth Citycoach & Plymouth Car & Commercial)

 

1. What are Cookies?

 

Cookies are little data files that are placed onto the hardware device which you use to browse the internet (e.g. your Computer, Smartphone or Tablet, your “device”) by websites that you visit. Cookies contain information about your visits to that website and the purpose of cookies is to enable our websites to remember you, and your browsing habits, when you visit it again in the future.

 

2. How do we use Cookies?

 

Cookies perform many different functions, from remembering that you are logged in during visits to what user preferences you may have selected. They also help us to identify which of our web pages are the most popular and what type of journey a visitor has through our site.

Cookies help us plan the content and layout of our site and recognise returning visitors that have been to our site before. They therefore play an important role in helping us to enhance the usability and performance of our site to improve your visits.

In order to help us understand how many visitors we have, which pages are visited, and to help us develop future improvements to our site, reporting and analysis is carried out using Google Analytics who will place cookies on your device. If you have an account and log on from different devices, we may use cookies to analyse which devices are preferred. For more information on Google cookies we recommend you visit the Google website which outlines Google’s privacy policy and how to opt-out of tracking.

In most cases we will need your consent in order to use cookies on this website. The exception is where the cookie is essential in order for us to provide you with a service you have requested (eg to enable you to put items in your shopping basket and use our check-out process).

We provide a notice when you first visit the website, advising we use cookies. You are able to consent or refuse cookies by clicking accept on this notice. You can change your cookie consent preferences at any time by clicking on the Cookie Preferences link in the footer of our website. We use cookies and other online tracking devices such as pixel trackers (web beacons), HTML Local Storage and Local Stored Objects (Flash Cookies) on this website to:

keep track of the items stored in your shopping basket and take you through the checkout process; recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time); obtain information about your preferences, online movements and use of the internet; carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor and customer requirements and interests;

target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; (we use third party tracking cookies to do this) and make your online experience more efficient and enjoyable.

 

3. What Cookies are used by this Site?

We do not use cookies to collect information that could identify you by name, (during your visit to our site (unless you create an account or log in to purchase a ticket from us) but we can distinguish different users. Types of cookie that may be used during your visit to our website are:

  • Session cookies

  • Session and permanent cookies

  • Anonymous permanent cookies

  • Cookie to individually identify users who have logged in

  • Third party cookies

  • First party cookies

The table below sets out the cookies we use and is updated with current cookies -

Cookies are small text files that are stored by the browser of your device when you visit a website. Cookies help us to improve the usability and performance of our site, they allow your browser to be recognised any time you revisit so you don’t need to re-enter your details, they also allow you to view live travel information and social media content. Details of all the cookies we use on this site are available below in our Cookie Declaration, and in our Cookie Policy.

Your consent applies to the following domains: plymouthcarandcommercial.co.uk, www.citycoach.co.uk, www.plymouthbus.co.uk, plymouthbus.thekey.co.uk

Your current state: Allow all cookies (Necessary, Preferences, Statistics, Marketing). 

Change your consent  |   Withdraw your consent

 

Cookie declaration last updated on 30/09/2018 by Cookiebot:

Necessary (8)

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

 

Name

Provider

Purpose

Expiry

Type

__RequestVerificationToken

citycoach.co.uk

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

Session

HTTP Cookie

CookieConsent [x4]

plymouthcarandcommercial.co.uk

citycoach.co.uk

plymouthbus.co.uk

plymouthbus.thekey.co.uk

Stores the user's cookie consent state for the current domain

1 year

HTTP Cookie

csrftoken

plymouthbus.co.uk

Helps prevent Cross-Site Request Forgery (CSRF) attacks.

1 year

HTTP Cookie

JSESSIONID

nr-data.net

Preserves users states across page requests.

Session

HTTP Cookie

PHPSESSID

plymouthbus.thekey.co.uk

Preserves user session state across page requests.

Session

HTTP Cookie



Preferences (1)

Preference cookies allow a website to remember information that changes the way it behaves or looks.

Name

Provider

Purpose

Expiry

Type

CookieConsentBulkTicket

cookiebot.com

Enables cookie consent across multiple websites

1 year

HTTP Cookie



Statistics (13)

Statistic cookies help website owners understand how visitors interact with their sites, by collecting and reporting information anonymously.

Name

Provider

Purpose

Expiry

Type

_ga [x4]

plymouthcarandcommercial.co.uk

citycoach.co.uk

plymouthbus.co.uk

thekey.co.uk

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

2 years

HTTP Cookie

_gat [x4]

plymouthcarandcommercial.co.uk

citycoach.co.uk

plymouthbus.co.uk

thekey.co.uk

Used by Google Analytics to throttle request rate

Session

HTTP Cookie

_gid [x4]

plymouthcarandcommercial.co.uk

citycoach.co.uk

plymouthbus.co.uk

thekey.co.uk

Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Session

HTTP Cookie

collect

google-analytics.com

Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Session

Pixel Tracker



Marketing (19)

Marketing cookies are used to track visitors across websites. They allow more relevant and engaging ads to be displayed.

Name

Provider

Purpose

Expiry

Type

GPS

youtube.com

Registers a unique ID on mobile devices to enable tracking based on geographical GPS location.

Session

HTTP Cookie

IDE

doubleclick.net

Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.

1 year

HTTP Cookie

NID

google.com

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

6 months

HTTP Cookie

PREF

youtube.com

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

8 months

HTTP Cookie

test_cookie

doubleclick.net

Used to check if the user's browser supports cookies.

Session

HTTP Cookie

uid

simpli.fi

Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.

11992 months

HTTP Cookie

UUID#[abcdef0123456789]{32}

plymouthcarandcommercial.co.uk

Pending

Session

HTTP Cookie

VISITOR_INFO1_LIVE

youtube.com

Tries to estimate the users' bandwidth on pages with integrated YouTube videos.

179 days

HTTP Cookie

YSC

youtube.com

Registers a unique ID to keep statistics of what videos from YouTube the user has seen.

Session

HTTP Cookie

yt.innertube::nextId

youtube.com

Pending

Persistent

HTML Local Storage

yt.innertube::requests

youtube.com

Pending

Persistent

HTML Local Storage

yt-player-bandwidth

youtube.com

Pending

Persistent

HTML Local Storage

yt-player-two-stage-token

youtube.com

Pending

Persistent

HTML Local Storage

yt-remote-cast-installed

youtube.com

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-connected-devices

youtube.com

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage

yt-remote-device-id

youtube.com

Stores the user's video player preferences using embedded YouTube video

Persistent

HTML Local Storage

yt-remote-fast-check-period

youtube.com

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-session-app

youtube.com

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage

yt-remote-session-name

youtube.com

Stores the user's video player preferences using embedded YouTube video

Session

HTML Local Storage



Unclassified (3)

Unclassified cookies are cookies that we are in the process of classifying with the providers.

Name

Provider

Purpose

Expiry

Type

_gcl_au

thekey.co.uk

Pending

3 months

HTTP Cookie

g/ue

pcb.g.delivery.net

Pending

Session

Pixel Tracker

Recite_Session

api.reciteme.com

Pending

Session

HTTP Cookie



4. Web beacons

Web beacons are usually 1 pixel size transparent images that help website owners track the activity of users on certain website pages. They can also send the tracking server (ie. us, or our technology partners) information in cookies – such as whether an HTML email with a web beacon in it has been opened. We use web beacons together with cookies to help us understand how you interact with our website and the emails we send you, to help us improve your experience, to ensure that content is relevant to you, and to better manage our website and email content.

Further details on web beacons, and how to manage them, can be found AddThis Privacy Policy.

 

5. How can I opt out of cookies?

There are a number of options available. You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). This also enables you to choose which type of cookies you wish to accept or not. Deletion of some cookies will affect your ability to log in, purchase tickets, use the site or may affect the functionality of the website.

You can find more detailed information about cookies (including how to manage their use via your browser) on the Information Commissioner’s website and at www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit tools.google.com/dlpage/gaoptout.

You can also use the settings provided in the cookie banner when you first use the site to set your cookie preferences or by visiting Cookie Preferences.

This website uses cookies to store information. By continuing to browse the website without changing your settings you are agreeing to their use. Click here to view our cookie policy.