TERMS AND CONDITIONS FOR DAY EXCURSIONS
(and CONCERT OR EVENT TICKETS- where applicable)
Please read these conditions of carriage carefully and if they do not meet your requirements a full refund will be granted within 7 days of the date of your booking (48 hours in the case of bookings being made within 28 days of departure). These conditions of carriage set out clearly and simply the responsibilities which we have to you and which you in turn have to us.
Booking your excursion.
You may book an excursion by visiting one of our travel offices, or by telephone or on our website.
For day excursions full payment is required at the time of booking, but seats can be held on option for 7 days (48 hours within 14 days of departure) pending receipt of payment. For concerts a deposit of £50 per person is required at the time of booking, the balance is due 5 weeks before departure. Payment may be made by cash, cheque or credit/debit card.
Your booking will be confirmed by the issue of a Travel Ticket showing your joining point and time, seat number(s) and approximate return time.
lf you change you're booking
lf, after your travel ticket has been issued, you wish to transfer to another of our day excursions we will do our utmost to make the changes, provided that notification is received at our offices from the person in whose name the booking was made. This must be accompanied by a payment of £5.00 to cover administration costs. Any alteration by you within 14 days of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Other alterations such as the addition of requests or change of pick-up point must be notified and accompanied by a payment of f5.00 to cover administrative costs.(see note A )
Changes of pick-up point or any additional special requests cannot be guaranteed within 14 days of departure. If your booking includes a ticket for an event, show or concert it may not be possible to change this in which case a cancellation charge as detailed below would be payable.
lf you cancel your excursion
You, or any members of your party, may cancel your excursion at any time provided that the cancellation is made by the person in whose name the booking was made. Any cancellation by you will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below, which shows the Period before departure within which cancellation is received and the relevant Amount of cancellation charge as a % of the excursion price.
More than 14 days - 50%
14 days or less - 100%
For excursions where Event / Show / Concert Tickets have been purchased the following cancellation charges will apply.
More than 14 days - The value of the ticket (or cancellation charge thereof) plus 50% of the remainder of the cost of the excursion
14 days or less - 100%
NOTE: lf the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges.
lf we cancel or amend you're booking
The arrangements for our excursions are made many months in advance. Sometimes minor amendments (such as to departure times or pickup points) are unavoidable and we reserve the right to amend details when required. We will do our best to keep you informed. For major amendments, such as cancellation due to insufficient bookings, passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from any further liability.
Your travel ticket clearly shows the departure point and time. Please check this carefully. You are responsible for ensuring that you are at the correct departure point at the correct time, and we cannot be liable for any loss or expense suffered by passengers because of their late arrival at any departure point.
All drivers have a list of passengers joining at each point shown on clients' tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach early notification will avoid unnecessary delay and inconvenience to other passengers.
Delays/missed show/event etc.
We arrange departure times to give reasonable allowance for delays which may be incurred en route to venues. ln the event of delays beyond our reasonable control (e.g. accidents/roadwork's etc.), liability is restricted to returning you to your point of departure.
ln the event of coach breakdown, we will normally be able to provide alternative transport arrangements in sufficient time to avoid a major impact on the day. lf the show/event is missed, or the day severely curtailed as a result of coach breakdown, then the company will accept liability and passengers will be offered the choice of an alternative tour if available, or a refund in full of all monies paid. Either way, the company shall be exempt from
any further liability.
Right of admission
The right of admission to any event is reserved to the promoter. The company will not accept any liability or offer any refund or compensation in the event that you 6re refused entry to a venue by nature of your behaviour or demeanour (e.g. being drunk or under the influence of alcohol, being, or appearing to be, under the age limit for admission, acting in such a manner that you are refused entry). You must be prepared to be subjected to a security search of your person and belongings.
ln the event of a show/event being cancelled twelve hours or more before commencement of the performance, we will make every endeavour to contact clients to inform them of the cancellation. The company will endeavour to obtain a transfer to a rescheduled date or refund in full.
Children & Seniors
Children of 15 years of age and under must be accompanied by an adult. However, children 16 years of age may travel unaccompanied with the written permission from a parent or guardian, but this does not qualify them to accompany other children under the age of 15 who do not have parent or guardian permission.
Regardless of the above, there may be other age limitations imposed by the organisers of an event, show or concert. On some excursions a reduction in price may be available for children and seniors. See individual trip details.
Coach seats are normally allocated at the time of booking and subject to availability at that time. However, seat locations cannot be guaranteed because occasionally it may prove necessary to reallocate seating due to circumstances beyond our control.
Journey times, pick up and return schedules
Although you will be provided with anticipated details at the time of booking, these cannot be guaranteed and may change due to circumstances beyond our control. Special requests if you have a special request, we will do our best to help, but we cannot guarantee that it will be fulfilled. Please inform us of your request before you make your booking.
We reserve the unconditional right to refuse a booking or terminate a client's booking in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party. lf you are prevented from travelling or continuing your excursion by such a termination our responsibility for your excursion thereupon ceases. Full cancellation charges will apply and we will be under no obligation for any refund, compensation or loss which you may incur.
Passengers with disabilities
Should you or a member of your party have any medical condition or disability that may affect the excursion, or theatre booking , please advise us prior to confirming the booking so that we can advise as to the suitability of the excursion or theatre arrangements. lf a passenger requires assistance then they must travel with an able bodied carer or friend. We will make every effort to accommodate the passenger. Please advice us in advance if you intend to use wheelchair- spaces are limited.
lf you have a complaint
lf you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver/courier who will do his/her best to help you there and then.
lf the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to the address below. Failure to establish your complaint immediately in accordance with the above procedure may affect the outcome of it.
In view of the relatively high cost of some of our inclusive Day Excursions we strongly recommend that our clients are covered by personal Travel lnsurance.
Address for communications
1 Milehouse Road
Plymouth Citybus trading as Plymouth Citycoach of 1 Milehouse Road, Milehouse, Plymouth, PL3 4AA